Missing Order?

If you emailed us wondering where your order is it is extremely critical you read this page. If your order says it was delivered read the paragraph below that's bulleted as number 1. If your your wondering where your is because USPS is saying it's still "In Transit" read the paragraph below that's bulleted as number #2.

 

Number 1: Order say's delivered but I don't see it? Read this.

If your order says it was delivered but you don't see it you must follow the bullet points below. Please note, by doing so nearly 97% of issues get resolved this way!❤

  • Step 1: Check your mailbox. We use USPS so they usually don't deliverer to your door like Amazon or UPS would.
  • Step 2: If it isn't there wait 36 more hours. USPS a LOT of times says a package is delivered when it usually comes the next day. (This is due to the GPS system they use to track packages.)
  • Step 3: If it STILL hasn't come. Check your order's address and that it's correct. If it is email us (ONLY AFTER WAITING 36 Hours) and we'll happily reship it.
  • Please Note: If you don't wait the mandated two days and ask us to reship we will delete your email and not reship it. We hate having this policy because it doesn't feel right 😥but we've found by doing this people actually follow the waiting directions.

Number 2: If you're wondering when your package will come. Read this.

If you're waiting for your order and or just wondering when it'll come if you read and follow the bullet points below we're extremely confident you'll get it soon. Please note, by doing so nearly 97% of issues get resolved by following the directions below!❤

  • Step 1: If you see your package is saying that it's in transit and it has been that way for 10 days we will reship your order right away.
  • Step 2: Simply email us through the contact form below or at help@hairgrowthco.com
  • Please Note: You MUST wait 10 days from your your order date. For  example, if you ordered January 1st and didn't get it by the 11th if your contacted us with your order number we'd reship it right away.